Studio Pro - My hair always getting caught on space between ear cushion piece and ear cup (?)

Studio Pro is pulling out caught hair when removing the headphone set from the head.


Beats

Posted on Feb 11, 2024 4:54 PM

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8 replies

Feb 11, 2024 10:41 PM in response to janiece15

I bet it is. Still, I'm not sure what assistance you are looking from the forum members here. Remember, we are not Apple employees. Only fellow Apple-product users.


Since it's been more than 14 days, since you purchased them, you no longer have the option to return them to Apple for a full refund. However, they still should be covered by Apple's 1-year limited warranty against manufacturing defects. If you would like to try that route, you will need to have an Apple Technician examine these headphones. Should that agree that it is a defect, you may find that you can get a replacement pair for little or no cost to you. Good luck!

Feb 12, 2024 8:52 PM in response to partyisfun

I started using the earphones a few days after purchase and had the problem every single time I took them off of my head. Maybe I should have just returned them but I kept trying to be very careful, Of course the problem continues! It isn't easy to send information to the company via the product feedback link, No category for one thing. I am going to try and find a corporate phone number when I get a couple of hours extra! Smh

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Studio Pro - My hair always getting caught on space between ear cushion piece and ear cup (?)

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