I can't authorize my Windows PC for Apple Music purchases, what can I do?

"verification failed" - this action could not be completed. try again.


Tried everything I could find, including uninstalling zonealarm extreme next gen, no joy. Only have two computers (win 10) and four apple devices authorized.


[Re-titled by Moderator]

Posted on Feb 11, 2024 10:13 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2024 11:50 PM

Make sure your computer's clock and time zone are set correctly. Disable any VPN. Try again. See If iTunes for Windows prompts you to authorize your computer when you try to play purchases - Apple Support and the section Remove the SC Info folder in Windows. See also Authorization vs. association - Apple Community for the distinction between the two. Only computers get authorized.


tt2

Similar questions

5 replies
Question marked as Top-ranking reply

Feb 11, 2024 11:50 PM in response to GrouchyLibrarian

Make sure your computer's clock and time zone are set correctly. Disable any VPN. Try again. See If iTunes for Windows prompts you to authorize your computer when you try to play purchases - Apple Support and the section Remove the SC Info folder in Windows. See also Authorization vs. association - Apple Community for the distinction between the two. Only computers get authorized.


tt2

Feb 12, 2024 2:03 PM in response to turingtest2

Yup - that's where I started... iTunes wiped all my 6K songs, etc. when I was trying to plug in new iphone - after that, iTunes would not allow me to log in...


I have two suspects: 1. Hosed registry in my Win 11 2. Issue with my ISP (Starlink) as I have had other issues with certain accesses...


Both will take some time to resolve - #1 will be copying all my necessary files, etc. & then reinstalling Win 11. #2 (easier) fire up my 1.5 mb dsl account & see if that works...



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't authorize my Windows PC for Apple Music purchases, what can I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.