I cannot update payment information. It states my account has been disabled.

I have updated my debit information however it does not appear updated due to my account has been disabled. I attempted to use a different account and still doesn’t work.

iPhone 13 Pro, iOS 17

Posted on Feb 12, 2024 5:52 AM

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Question marked as Top-ranking reply

Posted on Feb 12, 2024 6:01 AM

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Contact through link or by going to lower left and click on Support or:


Contact Apple for support and service


If you have another issue post back with the details.


~Katana-San~

1 reply
Question marked as Top-ranking reply

Feb 12, 2024 6:01 AM in response to Chaparra1966

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Contact through link or by going to lower left and click on Support or:


Contact Apple for support and service


If you have another issue post back with the details.


~Katana-San~

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I cannot update payment information. It states my account has been disabled.

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