403 Forbidden When Tyring to Reinstall El Capitan OS X on an iMac

I am trying to install Mac OS on an iMac. El Capitan OS. I erased hard drive it to give it away and when I go to reinstall the OS, log into my Mac ID, I get "An unexpected error occurred while signing in. The server gave an error during download: 403 Forbidden."


I have tried two different Mac ID's, mine and my daughter's. I get the same error message. I had erased drive and reinstalled OS X on this machine about 6 months ago and it was working fine.

Earlier Mac models

Posted on Feb 12, 2024 5:29 PM

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Posted on Feb 13, 2024 12:10 PM

Try booting into Recovery Mode using Command + Option + R which should bypass the need to authenticate with your AppleID. You don't want your AppleID associated with the OS after giving it to someone else.


Do you have access to another Mac from 2007 to 2015? If so, then you can use the directions in the following Apple article to create a bootable macOS 10.11 El Capitan USB installer (read all the instructions carefully since the download & extraction of the installer):

Create a bootable installer - Apple Support


FYI, there may be exceptions for 2007 & 2015 models which may not support El Capitan....that is just a generalized range. You can use the following article to see which versions of macOS are compatible with various Apple hardware so you can identify & confirm a compatible Mac.

https://eshop.macsales.com/guides/Mac_OS_X_Compatibility


What is the exact model if this Mac? You can get this information by entering the system serial number on the check coverage page here:

Check Your Service and Support Coverage - Apple Support


Does this iMac use an internal hard drive whether a single hard drive or part of a Fusion Drive setup? If so, then you should either first enable Filevault & let it finish encrypting before you erase the whole physical hard drive. Or you can select the "Secure Erase" option in Disk Utility to write zeroes to the whole hard drive. This way someone won't be able to use a data recovery app to recover your personal files. If this iMac has a Fusion Drive and you wrote zeroes to the hard drive, then you will need to recreate the Fusion Drive afterwards.


Here is an Apple article with instructions for what you should do to prepare a Mac for sale (involves more than erasing it). Unfortunately that article assumes the computer is using an SSD or has Filevault enabled and overlooks the security issues if the computer is using an unencrypted hard drive or Fusion Drive which is why I added the extra bit above.

What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


1 reply
Question marked as Top-ranking reply

Feb 13, 2024 12:10 PM in response to Lane Mcdonough

Try booting into Recovery Mode using Command + Option + R which should bypass the need to authenticate with your AppleID. You don't want your AppleID associated with the OS after giving it to someone else.


Do you have access to another Mac from 2007 to 2015? If so, then you can use the directions in the following Apple article to create a bootable macOS 10.11 El Capitan USB installer (read all the instructions carefully since the download & extraction of the installer):

Create a bootable installer - Apple Support


FYI, there may be exceptions for 2007 & 2015 models which may not support El Capitan....that is just a generalized range. You can use the following article to see which versions of macOS are compatible with various Apple hardware so you can identify & confirm a compatible Mac.

https://eshop.macsales.com/guides/Mac_OS_X_Compatibility


What is the exact model if this Mac? You can get this information by entering the system serial number on the check coverage page here:

Check Your Service and Support Coverage - Apple Support


Does this iMac use an internal hard drive whether a single hard drive or part of a Fusion Drive setup? If so, then you should either first enable Filevault & let it finish encrypting before you erase the whole physical hard drive. Or you can select the "Secure Erase" option in Disk Utility to write zeroes to the whole hard drive. This way someone won't be able to use a data recovery app to recover your personal files. If this iMac has a Fusion Drive and you wrote zeroes to the hard drive, then you will need to recreate the Fusion Drive afterwards.


Here is an Apple article with instructions for what you should do to prepare a Mac for sale (involves more than erasing it). Unfortunately that article assumes the computer is using an SSD or has Filevault enabled and overlooks the security issues if the computer is using an unencrypted hard drive or Fusion Drive which is why I added the extra bit above.

What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


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403 Forbidden When Tyring to Reinstall El Capitan OS X on an iMac

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