Hey, I got a new iPad about two weeks ago. Since I’ve unboxed it, it’s had a weird line of pixels at the top of the of the screen. It’s hard to describe, so I’ve attached a video of it. Any help is much appreciated.
iPad Pro, iPadOS 17
If your iPad is new, you should return it to your retailer for warranty service or replacement.
If you purchased directly from Apple, you have 14-days within which to unconditionally return your device for exchange or refund. If within your 14-days eligibility, you would be best advised to make use of the opportunity while it is available to you - otherwise you will be reliant upon remedy under warranty. Depending upon your country/region, you may have additional statutory rights and remedies available to you.
In addition to the above, should you have opted to purchase the optional AppleCare+ cover prior to discovery of the problem, you may be able to make a claim.
If your iPad is new, you should return it to your retailer for warranty service or replacement.
If you purchased directly from Apple, you have 14-days within which to unconditionally return your device for exchange or refund. If within your 14-days eligibility, you would be best advised to make use of the opportunity while it is available to you - otherwise you will be reliant upon remedy under warranty. Depending upon your country/region, you may have additional statutory rights and remedies available to you.
In addition to the above, should you have opted to purchase the optional AppleCare+ cover prior to discovery of the problem, you may be able to make a claim.
Weird Line of Pixels on new iPad screen
