Is there any possibility to fix the unavailable (no timer) issue without erasing my device?

My iPhone says 'unavailable' and there’s no timer, but I haven't forgotten my passcode. I broke my screen and I was trying to access it , which turned out to be impossible. I was hoping if there is a possibility to regain access to it without erasing my device since I have all the needed information, including my passcode.

iPhone 11 Pro Max, iOS 17

Posted on Feb 13, 2024 9:12 AM

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Posted on Feb 13, 2024 9:27 AM

Unfortunately no.


The only way to get into the iPhone now, is to restore it. Though if the screen is broken, that won't do much good either until the screen is repaired.


If you have a recent backup (on icloud or a computer), you can use that to get your data back. iCloud backups are performed automatically when the iPhone is connected to power and wi-fi and the screen is turned off for extended periods of time, like overnight; unless you turned the option off manually or you have no more space on iCloud.


Otherwise, consider that data on your iPhone already gone.

3 replies
Question marked as Top-ranking reply

Feb 13, 2024 9:27 AM in response to avli00

Unfortunately no.


The only way to get into the iPhone now, is to restore it. Though if the screen is broken, that won't do much good either until the screen is repaired.


If you have a recent backup (on icloud or a computer), you can use that to get your data back. iCloud backups are performed automatically when the iPhone is connected to power and wi-fi and the screen is turned off for extended periods of time, like overnight; unless you turned the option off manually or you have no more space on iCloud.


Otherwise, consider that data on your iPhone already gone.

Feb 13, 2024 9:21 AM in response to avli00

First order of business is go get the screen repaired. Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to get the phone working again.


You can use the link just below to find a list of authorized service shops in your area:


Find Locations


Unfortunately, the shop may not be able to save the data on your phone, but you won't know until you take the phone in.





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Is there any possibility to fix the unavailable (no timer) issue without erasing my device?

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