Third party screen on new iphone

There are phones that have been refurbished by Apple and there are phones that have not been refurbished by Apple.

Phones refurbished by Apple use 100% genuine Apple parts and come with a new battery.

Phones not refurbished by Apple may or may not use genuine Apple parts. In some cases, the company refurbishing the phone cannot even buy genuine parts from Apple because they have not met Apple's requirements.

The model number can sometimes reveal more about the history of the phone.

I am not clear on whether the phone is working or not. If it is.....

Tap Settings > General > About > Model Number and post back with that info and we'll see if we can run some checks using that information.

Unfortunately, we need the actual model number.....8 characters....a mix of numbers and letters.

There are codes in the model number that indicate whether the phone was new, refurbished by Apple or refurbished by another company.

Everything that you have told us so far indicates that you likely bought a refurbished phone (that might have been promoted as new) that had been remanufactured by a company other than Apple.

There are no other ways to explain a 3rd party screen installed on an iPhone. There is no way...and I repeat no way....that a phone purchased directly from Apple would have a 3rd party part installed on the device no matter whether the phone was new or refurbished.

Sounds like you need to talk to Qantas. Because Apple is correct, anything like that absolutely voids the warranty. You might have been given a refurbished phone.

btw I looked up Qantas and it says it’s an Australian airline website? Did you buy from a trusted website or an unknown website

Ask for a refund and then buy a phone from a trusted source like Best Buy or something.

if they won’t give a refund you can file a billing dispute with your credit card/debit card company but that’s not always guaranteed to turn out in your favor. If it doesn’t, I bet you won’t shop from that store again.

If we could get the real model number of the phone......for example will look something like this 5M33K86/4.....it would really help.

In the example above the first digit "5" indicates that the phone was refurbished, but not by Apple.

If the phone was refurbished by Apple, the model number would NOT start with a number....would start with a letter......but not an "M". "M" would be a product that was originally sold as new, not refurbished.

I purchased an iPhone 12 Pro from T-Mobile, and recently to it to the Apple Store to have the battery replaced. When I picked it up, they said everything was good…except they couldn’t warranty the 3rd party display??? I said I don’t have a third party display…but he assured me it was a 3rd party display in my device. I bought it new at T-Mobile and never had a repair…how is that possible?

kade130 wrote:

Is there another way to retrieve the model number?

Yes.

Find the model number of your iPhone, iPad, or iPod touch - Apple Support

The problem is A2643 is in fact the model number, but the number Bob Timmons needs is actually called the product number. Perhaps it’s available on your original invoice.