Son with Down Syndrome created a new passcode and locked himself out of his phone "forever". When I use emergency forgot passcode to reset his phone I enter the Apple Id passcode and it times out. Any suggestions?
iPhone 12 Pro Max, iOS 17
Hello Beeme204,
I'm truly sorry to hear about this issue and I hope that I can help you out.
It seems like you may be entering the wrong Apple ID password, consider following the steps laid out in this Apple Support article: If you forgot your Apple ID password - Apple Support to reset your son's Apple ID password and then try entering the new password.
If you're sure that the password is correct, or if you do this and you're still having problems, you should contact Apple Support or go to an Apple Store and they will be able to help you out: iPhone - Official Apple Support
Hello Beeme204,
I'm truly sorry to hear about this issue and I hope that I can help you out.
It seems like you may be entering the wrong Apple ID password, consider following the steps laid out in this Apple Support article: If you forgot your Apple ID password - Apple Support to reset your son's Apple ID password and then try entering the new password.
If you're sure that the password is correct, or if you do this and you're still having problems, you should contact Apple Support or go to an Apple Store and they will be able to help you out: iPhone - Official Apple Support
Thank you for this. Unfortunately the password is correct (verified online) but we still are timing out.
sincerely
Locked out of iphone 15, emergency passcode times out
