Stolen iPhone 15 during delivery

I ordered an iPhone 15 from Xfinity that was shipped through FedEx. It was delivered but upon opening, we discovered new phone missing and replaced with an old beat up phone. Phone was a birthday present for our daughter so box was not opened for two weeks. Xfinity has denied claim; have submitted a claim with FedEx. Do I also file claim with Apple? I’m now stuck paying $1229 for a phone I never received.


[Re-Titled by Moderator]

iPhone 11, iOS 16

Posted on Feb 16, 2024 8:19 AM

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Posted on Feb 16, 2024 10:37 AM

You ordered from Xfinity and they shipped it FedEx. Apple isn’t involved in this transaction at all.


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Stolen iPhone 15 during delivery

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