my ipad air 4 2020 is on restore screen and i need power and volume buttons but they dont work

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my ipad air 4 2020 is on restore screen and i need power and volume buttons but they dont work

this problem happened 2 months ago, a week before i got the restore screen i dropped my ipad and that jammed the power button and made both volume buttons unfunctional. i had no problems with that tho as my case turns on and off the ipad when i cover the screen and uncover it and i can control the volume with the volume slider in the control center, a week later there was an update avaliable and i decided to update it. i plugged it in the charger and let it update as usual. an hour had passed and i went to check on the progress and i was shocked to see the restore screen had popped up. i entered the link written on screen to my laptop and it told me to try and restart in with the volume and power buttons but, they dont work. i was in a dead end. so i left the ipad alone for 2 months and used a different device for the meanwhile until i decided to try and fix it again but i need help on what to do. i dont want to go to a repair shop due to the high costs and would like to do the restore process on my own. is there any way to fix my ipad or do i have to go to a repair shop and fix all problems with the ipad?

iPad Air, iPadOS 17

Posted on Feb 16, 2024 10:07 AM

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Answer 1

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LotusPilot

Level 10

319,113 points

Feb 16, 2024 10:24 AM in response to dubiousdan24

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons.

Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you will encounter a situation from which you cannot recover.

Until repaired, you will not be able to restore your iPad.

For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.

As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support

If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

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my ipad air 4 2020 is on restore screen and i need power and volume buttons but they dont work

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