Apple business connect ZERO support

What exactly is the point of Apple business connect if your updates still need to be approved by Apple once your verified? We have been trying to change our business from “temporarily closed” to “open” for TWO WEEKS now. The status on our business connect page says “open” but when you use Apple Maps to change our business it still says temporarily closed with absolutely no way to escalate or any line to contact for direct support. Basic Apple customer service can only tell me that I am S.O.L. My business is hemorrhaging $ because people trust the app on there phone more than my own social media posts and am unable to get anyone to drive to my location. Why is manpower in this business connect department so under financed or rather why isn’t a tech support agent unable to make the changes I’m requesting by just clicking a simple button on there end if I’m already verified? This is a a Stone Age type system for a company this modern.