Trading In Old Iphone - What Next

We are all Apple users, like yourself, in the community ... we can not speak for Apple, or make any promises ...

Check your emails for an email from Apple: Seems there is a time limit on returning a trade-in:

Also:

You may have a confirmation number you received when you confirmed your trade-in quote.

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You might want to call 1-800-MY-APPLE if you are in U.S.A.

or

You may want to check with the staff where you picked up the new iPhone

or

See a list of Apple phone numbers around the world

Contact Apple for support and service - Apple Support

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Apple's trade-in info is available online : see below:

See the FAQ's at the bottom of the Trade-In webpage:"

Apple Trade In - Apple

Eg says:

• We’ll either send you a prepaid trade-in kit or email you drop-off instructions. If we send you a trade-in kit, it will include instructions on how to prepare and package your device.

• Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade-in within this time frame to ensure that you get the estimated value.

• Your trade-in device needs to be sent to us within 14 days of when you receive your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit or gift card. It may take 3 to 5 business days for your credit to be processed.

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See: How to prepare your iPhone, Apple Watch, or Android for Trade In - Apple Support

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Trade-In status:

If your trade-in will be applied as a credit toward an online purchase:

you can track it from your Apple Store account.

If you’re trading in for an Apple Gift card:

(you need the confirmation number from accepting the quote)

you can track it at https://phobio.com/tradein/apple/status

All the best :-)