Black dot on connector of my iPad Pro and it won't connect to my Magic Keyboard

I have a dot on the connector of my ipad pro and now will not connect with my magic keyboard.

I have gone through chat with apple and they want to charge me $1400 to send to them

because I do not live near an apple store. I spent a rather large amount to have this iPad being that it is cellular as well. Has anyone had any of these issues and have you resolved them?


[Re-Titled by Moderator]

Posted on Feb 18, 2024 3:28 PM

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Posted on Feb 18, 2024 3:50 PM

Carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


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Question marked as Top-ranking reply

Feb 18, 2024 3:50 PM in response to jooconnell2

Carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


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Black dot on connector of my iPad Pro and it won't connect to my Magic Keyboard

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