User profile for user: MarinusHD
MarinusHD Author
User level: Level 1
67 points

🚨 MacOs 14.3.1 Sonoma Bug, Can't see or unhide hidden purchases on Mac App Store, Music and TV App?

🚨 I have discovered a major bug since I have updated to the latest version of macOS 14.3.1 Sonoma.

When I open the Mac App Store app, Music app, or TV app and I go to my acccount and click on "manage" under the Heading "Hidden Items - Deleted Purchases, Unhide any hidden, re-downloable Purchases".

So After I click on manage it goes to the Apple Music app and says "You do not have any purchased music available to download." So the problem is I have purchased Apps, Music and Movies and now I can't see or unhide any hidden purchases. So on 16 Feb 2024 I was still on macOS 14.2.1 and I could see and unhide hidden purchases and when I updated to macOS 14.3.1 on 17 Feb 2024 that's when the bug started where I could no longer see or unhide any hidden purchases from the Mac App Store app, Music app, or TV app.


  • Question: Will this bug be fixed for the next macOS Update 13.4 and who else is experiencing this?

Special Thanks to Apple Support Community, Apple Support Technical and Apple Software Update Team!


Screenshot 1: This is in Mac App Store, Music and TV app when you click on manage under hidden items.


Screenshot 2: This is the bug, you can't see or unhide purchases.


Screenshot 3: Here is an YouTube example once Apple fix this bug with update, you will see all hidden purchases Music, Movies, TV Shows, Apps, and Audio Books.

MacBook Air, macOS 14.3

Posted on Feb 19, 2024 3:59 AM

Reply
Question marked as Top-ranking reply
User profile for user: markjirousek
markjirousek
User level: Level 1
14 points

Posted on Mar 7, 2024 10:52 AM

Same problem here and, likewise, the "Reviews and Ratings" link, among others, also disappeared in the account section of the Mac App Store.


I bet this mess is somehow related to the DMA law and the split of the Store for EU customers even though as a Swiss citizen living in Switzerland this should not concern me.


That being said, here is a temporary workaround!


  1. Go to macOS System Settings
  2. Click your Account Name (Apple ID) at the top
  3. Click Media & Purchases
  4. Click Manage… on the right of your account name


That way, you will open the old User Settings panel in the Mac App Store which is functional. You may have to retry some links a few time because the thing is still buggy, it may tell you that you have not access to this or that, but after a few tries I was able to access all the sections which are either broken or simply missing in the most recent version.

View in context
53 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

🚨 MacOs 14.3.1 Sonoma Bug, Can't see or unhide hidden purchases on Mac App Store, Music and TV App?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up