Multiple Account Recovery requests I did not submit.

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Level 1

4 points

Multiple Account Recovery requests I did not submit.

Since November, I have received multiple verified legitimate apple emails from appleid@id.apple.com indicating that an Account Recovery request has been submitted. These requests always have a different phone number. It is great that I have 30 days to say the request is not legitimate but, the sooner I deny the request, the sooner another attempt is made.

I have an approved recovery phone number and approved alternate email addresses so, I don't understand how these requests are allowed to go through. It's inconvenient and unnerving that I have to even think about keeping up with this and it's only for my apple account.

Posted on Feb 19, 2024 10:57 AM

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Answer 1

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PamelaHaley Author

Level 1

4 points

Mar 13, 2024 6:51 AM in response to Limnos

I have checked on the devices attached to my account many times before and, this was the first time I found new devices. An old iPod, iPhone and "Elias's Macbook Pro." (I don't know an Elias) Every device I have retired, I have wiped, especially if I handed it over to someone else. Last night, my husband reminded me that we were burglarized 11 years ago and my 2009 MacBookPro was stolen. I removed the devices and wiped them at the time and had since completely forgot about it. I don't know if these were my old devices or if it is related. All of the devices were password protected on the hardware. I elected to wipe all these unknown devices the next time they turn on and removed them from the account.

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Answer 2

Mar 12, 2024 12:16 PM in response to PamelaHaley

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support

For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support

For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support

Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support

Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles

A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support

Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support

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Answer 3

PamelaHaley Author

Level 1

4 points

Mar 12, 2024 10:39 AM in response to PamelaHaley

I didn't get an email today but, I just received an OS notification alert that an Account Recovery Request has been submitted. Of course, every time I have ever clicked the notification, it says "click to see the location of the request." I click the banner and it opens System Settings to wherever I had it opened last. I don't even know if a recovery request was actually submitted. The banner just pops up periodically for no reason.

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Multiple Account Recovery requests I did not submit.

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