Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: CriticalError
CriticalError Author
User level: Level 1
17 points

iPhone 15 pro random turning off

Hi there, I have iPhone 15 pro bought in December and my phone started turning off with no reason, even with full battery. When I turn it on it works but occasionally randomly it turns off. I’ve had a chat with apple support over the phone and after 20 mins conversation phone switched off. There is no any bloatware on my mobile just 100 pics WhatsApp messenger and google maps. Anyone faced with same issue as I’m unsure if it’s software issue or handset problem? At the moment apple not help much just recommended to reset device and see what happen

Posted on Feb 19, 2024 1:49 PM

Reply
Question marked as Top-ranking reply
User profile for user: razmee209
razmee209
User level: Level 10
193,914 points

Posted on Feb 19, 2024 3:07 PM

CriticalError wrote:

Hi there, I have iPhone 15 pro bought in December and my phone started turning off with no reason, even with full battery. When I turn it on it works but occasionally randomly it turns off. I’ve had a chat with apple support over the phone and after 20 mins conversation phone switched off. There is no any bloatware on my mobile just 100 pics WhatsApp messenger and google maps. Anyone faced with same issue as I’m unsure if it’s software issue or handset problem? At the moment apple not help much just recommended to reset device and see what happen

What kind of reset did you do?

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: razmee209
razmee209
User level: Level 10
193,914 points

Feb 19, 2024 3:07 PM in response to CriticalError

CriticalError wrote:

Hi there, I have iPhone 15 pro bought in December and my phone started turning off with no reason, even with full battery. When I turn it on it works but occasionally randomly it turns off. I’ve had a chat with apple support over the phone and after 20 mins conversation phone switched off. There is no any bloatware on my mobile just 100 pics WhatsApp messenger and google maps. Anyone faced with same issue as I’m unsure if it’s software issue or handset problem? At the moment apple not help much just recommended to reset device and see what happen

What kind of reset did you do?

Reply

iPhone 15 pro random turning off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up