Important Emails falling into Junk Folder even after setting preferences on MacBook Pro

Using a macbookpro, OS 12.5, Mail version 16.0


I am receiving emails from a company that sends me notices of online sales I made. Those emails are VERY important (because I need to ship the items to customers) but they always go into my Junk folder. I have set 4 separate rules to require that those emails go into my Inbox. Rules related to FROM info, TO info, subject line info and content. When I make a new rule, the system asks if I want to apply the new rule and when I click YES the emails in question move from my Junk folder to my Inbox. However, the next time one of those emails comes in, it goes back into Junk. Even with 4 rules in place. Why is Mac Mail not applying the rules to incoming mails?


[Re-Titled By Moderator]

MacBook Pro 13″, macOS 12.5

Posted on Feb 19, 2024 3:01 PM

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Posted on Feb 21, 2024 2:41 AM

As tbirdvet indicated, these messages are being marked as spam in the server, and your mac is honoring that flag.

By "website", he meant the webmail interface of your mail provider, not the company sending you the e-mails - for example, with a gmail account you'd go to www.gmail.com, and with an icloud account you'd go to icloud.com


Also: to give your rules priority over these mails flagged as spam,

go to


Mail->Settings->Junk Mail


and make sure that "When junk mail arrives" is set to something other than "move it to the Junk mailbox".



Optionally, you may also want to UNcheck "trust junk mailheaders in messages".

Try it this way for a bit; if you don't get a lot of junk mail, it should be ok to leave this off.

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Question marked as Top-ranking reply

Feb 21, 2024 2:41 AM in response to a brody

As tbirdvet indicated, these messages are being marked as spam in the server, and your mac is honoring that flag.

By "website", he meant the webmail interface of your mail provider, not the company sending you the e-mails - for example, with a gmail account you'd go to www.gmail.com, and with an icloud account you'd go to icloud.com


Also: to give your rules priority over these mails flagged as spam,

go to


Mail->Settings->Junk Mail


and make sure that "When junk mail arrives" is set to something other than "move it to the Junk mailbox".



Optionally, you may also want to UNcheck "trust junk mailheaders in messages".

Try it this way for a bit; if you don't get a lot of junk mail, it should be ok to leave this off.

Feb 19, 2024 3:47 PM in response to mpk-284

Have you selected the Not Junk toolbar item after selecting the message in question? Frequently you have to unlearn what is junk. Sometimes you have to rebuild your spotlight index:


Rebuild the Spotlight index on your Mac - Apple Support


Reduce junk mail in Mail on Mac - Apple Support


has the variety of options you can do to manage your junk mail indepedent of rules. If the issue began with rules, first try to identify which rule was messed up.

Feb 20, 2024 6:08 PM in response to mpk-284

Spotlight manages the searching of text files throughtout Apple's apps, and the ability to search for content. As such it builds an index of email, and other essential documents using a big metadata index.


When it gets corrupted the metadata index can yield false positives like what you are having.


Rebuilding the index allows you to rebuild the index from scratch.


Your email address is the source of your email from your email provider.


If you have a website hosted by another internet host, and use that for email, contact the host, they may have their own email filtering. If you get email from AOL, they may have their own built-in spam filtering. The point is something is tagging these emails spam, and you have to find out why. Is it a filter set by Mail, or is it a filter set by your email host?

Feb 20, 2024 5:24 PM in response to a brody

As I mentioned, I have put in place 4 rules to deal with this and they all work at the time I make them (when I click "Apply") but they do NOT work thereafter.


Also I have clicked Not Junk several times to remove these emails from the Junk folder, and yet they continue to be sent to Junk with each new email.


By the way, how would rebuilding Spotlight effect the Rules of the Mail app?

Feb 19, 2024 4:45 PM in response to tbirdvet

Could you explain this in more detail.


How would you move something from junk to inbox on someone else's website?


When you say "your email provider" do you mean the company sending these order emails or the host company for my emails? I get dozens of emails through my host company without issue. Only a problem with emails from this one payment service company.

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Important Emails falling into Junk Folder even after setting preferences on MacBook Pro

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