Sorry there is a problem with apple music

I had scanned all related messages on the above. I have tried power on/off reset, checked wifi, signed out of Apple Music and sign in. I have the original HomePod and a pair of mini's. All are giving these same issues all of a sudden. All is left is to call Apple tech support. Anything else I should try?

Posted on Feb 19, 2024 6:34 PM

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Sorry, there was a problem with Apple Music I'm gonna copy this verbatim, which another poster posted a few years ago. I have the same problem, intermittent, with both HomePods and HomePod minis, not being used as default speakers for my Apple TV. It happens most often when I request a playlist, as opposed to a specific album or artist. Very frustrating! Here's the post: When I ask my HomePod to "hey siri, play some music." it replies "here is some music just for you" then there is a silence before it times out and replies 'Sorry there was a problem with apple music'. The problem is intermittent and is temporarily fixed by removing the device from Home App and then re-installing it, but then the problem comes back randomly minutes, hours or days later. Sometimes the problem goes away by itself for a little while. The device is connected to the Internet because queries for "What's the weather like?" always succeed.
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There’s a problem with Apple Music I get the above message each and every time I try to play a song from my subscription to Apple Music on my HomePod, but not to any of my other devices. I have had this ongoing issue for well over a year and no amount of restarting, rebooting, rebuilding, resyncing or anything else I can think of, or find in my searching, has ever lasted even more than one go round before Siri tells me yet again, “There’s a problem with Apple Music.” There’s an old thread in the community that has one user on the phone with Apple Help desk upwards of 12 hours with the eventual resolution that Apple admitted it needed a fix for the HomePod. My question is…has there been any movement on this? The old thread had 100’s with the same issue, are there others who share my frustration or that have found a permanent fix?
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2 replies

cclliu Author

Level 1

10 points

Feb 20, 2024 1:08 AM in response to Mpainesyd

Did that and still not good. It seems that Siri is ignoring the verb PLAYLIST. When I say "Play playlist sutra", Siri responds "Now playing Sutra by Sebastian xxxx", pause... "Sorry there is a problem with Apple Music". I remember it used to respond with "Now playing playlist sutra". HomePod plays what ever I ask from Music store but not those in my library.

Mpainesyd

Level 1

101 points

Feb 19, 2024 9:58 PM in response to cclliu

Try changing the Recognise My Voice settings, including any family members (with their iPhones). Turning them off then on might fix it.

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Sorry there is a problem with apple music

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