You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Dear Apple Support,
I have just received billing to my AmEx credit card with Apple.com/billing/hollyhill, that I didn't authorise or aware of.
I do not recognize this purchase, how do I get a refund for the £9.00 on my AmEx card?
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 17
Based on many similar posts here, if your purchase history does NOT show the purchase by you or people in your Family Sharing, it is a scam that has been around for 10 years. Scammers spoof Apple and their different locations—Cupertino is the most common but I've seen HollyHill and the Jakarta and Sydney corporate offices as well. Sometimes they use a phone number instead.
If Apple shows no record of the charge in your purchase history, they cannot help. Start with AMEX. When we had similar suspicious charges on AMEX, their personnel had the charges identified as bogus and confirmed my wife's card number been compromised and issued her a new number, all in under 24 hours.
Another senior member found this article:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
and later I found this one:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
Based on many similar posts here, if your purchase history does NOT show the purchase by you or people in your Family Sharing, it is a scam that has been around for 10 years. Scammers spoof Apple and their different locations—Cupertino is the most common but I've seen HollyHill and the Jakarta and Sydney corporate offices as well. Sometimes they use a phone number instead.
If Apple shows no record of the charge in your purchase history, they cannot help. Start with AMEX. When we had similar suspicious charges on AMEX, their personnel had the charges identified as bogus and confirmed my wife's card number been compromised and issued her a new number, all in under 24 hours.
Another senior member found this article:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
and later I found this one:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
Please verify your purchase history, from Apple’s records. That will give details on any charge to your Apple ID account, ordered by date. Do you see the matching charge there? What product or service does it specify?
View your purchase history for the App Store and other Apple media services - Apple Support
Also review:
If you don't recognize a charge - Apple Support
See your subscriptions overview - Apple
If you want to cancel a subscription from Apple - Apple Support
Request a refund for apps or content that you bought from Apple - Apple Support
Dear Apple Support,
This is not Apple Support. This is a user-to-user forum. The best we can do, is to point you in the right direction for a next step.
To contact Apple Support, see: Contact Apple for support and service - Apple Support
That descriptor on your statement is totally unhelpful. 🙄 The good news is….I don’t think it’s a scam.
I googled ‘hollyhill’ and found this thread.
What is hollyhill? - Apple Community
Here’s a screenshot of the most useful response.
My guess is it’s an annual subscription renewal or something similar. Contact Apple for the deets.
What is Hollyhill, why did Apple.com bill me?
