You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After the ios 17.3.1 my iphone 12 face id is disabled and it shows the camera truedept is having a problem. Can you please look into the bug.
I tried to remove the face id and add again it is disabled.
[Re-Titled by Moderator]
iPhone 12, iOS 17
Phone updates this morning 17.3.1. Since then Face ID will not work. Tried going into settings to reset Face ID but it keeps telling me to move my phone lower. It will not capture new Face ID. How do I fix this?
Phone updates this morning 17.3.1. Since then Face ID will not work. Tried going into settings to reset Face ID but it keeps telling me to move my phone lower. It will not capture new Face ID. How do I fix this?
I am having the same issue today. My Face ID is not working, and it won’t allow me to add it. Never had this issue until the update. Another random thing, I updated my phone this morning and my credit card was hacked buying Apple products and email is completely spammed. Not sure if it is a coincidence, but never had either issue until after this recent update which I did this morning.
If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro
If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.
Regards
Giulio
I tried every possible way to make the face id work but the issue is still occurring.
only way is the service center but not sure how much its gonna cost
iPhone 12 Face ID and TrueDepth issues after iOS 17.3.1 update
