iPhone stuck in SOS only mode

my iPhone half a SOS next to the battery and I am not able to remove it. I have Internet service inside my home and I can browsing the Internet but I cannot do call text message or use WhatsApp. I don’t have any kind of communication.


[Re-Titled by Moderator]

iPhone 15, iOS 17

Posted on Feb 22, 2024 4:01 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2024 9:25 AM

Even when service is restored, you may still have an issue to content with. Service is restored in my area. My iPhone 15 Pro is fine. My wife's iPhone 13 Pro remains stuck in SOS mode. Recommended restart and hard reset remedies have been ineffective. Most posts on topic don't offer much beyond those recommendations, so for the benefit of the community, I am posting a more comprehensive list of possible solutions...


  • Make sure you’re in an area with cellular network coverage
  • Turn your cellular data off and then on:
    • Go to settings
    • Toggle cellular or mobile data off and then back on


  • If you’re traveling internationally, make sure your phone is set up for data roaming:
    • Go to settings
    • Tap cellular
    • Cellular data options
    • Toggle data roaming


  • Try restarting your device


  • Check your carrier settings for an update
    • Make sure your device is connected to Wi-Fi or a cellular network
    • Open settings and navigate to General > About. If an update is available, you’ll see it here


  • Turn your cellular line off and back on
    • Open settings
    • Tap Cellular and see if your cellular line is turned on
    • Don’t see a cellular line in settings? Setup an eSim or reinsert your physical SIM card


  • Reset your network settings
    • Open settings
    • Tap General > Transfer or Reset [Device] > Reset > Reset network settings
    • Note: This will reset your Wi-Fi networks and passwords, cellular settings, VPN and APN settings you used before


  • Update your iPhone to the latest version of iOS
    • Plug your device into power and connect to Wi-Fi
    • Go to settings > General and then tap “Software Update”
    • Choose the update you want to install


Contact your wireless carrier

  • If all else fails, reach out to your carrier
    • Just realize that you carrier's customer service is likely overwhelmed with calls


  • Finally, issues AFTER service is restored appears to be Apple specific. I have not yet seen posts re: Android users having similar issues following restoration of cellular services.


Good luck!

180 replies

Feb 28, 2024 10:34 AM in response to danialis35

I was not in one of the service areas affected last week, but on Wednesday (2/21) after several attempts to send a text the fourth time it worked. Then on Saturday (2/24) a text didn't go through the first time, but then did. I've gotten an SOS on my iPhone 13 mini a couple of times since but following the advice below managed to get rid of it. Now it just won't go away. AT&T? Latest update from Apple which I installed recently 17.3.1 I detest, actually. I only install updates after they've been out at least a week and I've checked forums for complaints - but this one is ugly and intrusive. Bleah!

Main point - I now have no cell service, have done all suggested actions outside of AT&T (I'll go to our local store later today) and it's Wednesday (2/28). Maybe some of these critics of hysteria would like to comment on this!!!

Sep 30, 2024 11:06 AM in response to danialis35

I woke up this morning and my phone was just on SOS mode. I've restarted it several times, put airplane mode on for 15 seconds and then turn it off, turned off my cellular data and then turn it off and nothing is working. This is really annoying because this is the second time this is happened to me, the last time it happened with my iPhone 13 and I had to get a brand new one. I have the iPhone 14 pro max so I really hope that's not the case.

Sep 30, 2024 11:28 AM in response to danialis35

I just bought another phone. I have two phones at 16 brand new and a 15 ever since I got this brand new 16th nothing but a pain in the butt now it's stuck in SOS both of my phones and I can't even make calls out or text messages what can you do to help me? I followed every single step and it's not working is Verizon down right now for all cellular phones please reply.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone stuck in SOS only mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.