macOS System settings > General > Sharing does not open

I purchased a new macbook M3 and since the initial set up the Sharing and AppleCare options in System Settings do not work at all. Clicking on System settings > General > Sharing the button turns a lighter gray for about 1-2 seconds and then restores, never navigating to the sharing settings. AppleCare & Warranty does navigate to an empty screen with a loading animation that never ends. So both of those features do not work at all. There are no errors, no feedback at all. I am logged in as Admin. I've rebooted, rebooted safe mode, installed Sonoma 14.3.1 and the issue persists. Contacted Apple support but they don't know what's wrong. Pretty much everything else seems to be working, but I really need the Sharing options to work. Does anyone have any idea what could be preventing these important features from working on my macbook?

MacBook Pro 16″, macOS 14.3

Posted on Feb 23, 2024 3:38 PM

Reply

Similar questions

3 replies

Feb 24, 2024 4:09 PM in response to Varyndev

Varyndev wrote:

I purchased a new macbook M3 and since the initial set up the Sharing and AppleCare options in System Settings do not work at all. Clicking on System settings > General > Sharing the button turns a lighter gray for about 1-2 seconds and then restores, never navigating to the sharing settings. AppleCare & Warranty does navigate to an empty screen with a loading animation that never ends. So both of those features do not work at all. There are no errors, no feedback at all. I am logged in as Admin. I've rebooted, rebooted safe mode, installed Sonoma 14.3.1 and the issue persists. Contacted Apple support but they don't know what's wrong. Pretty much everything else seems to be working, but I really need the Sharing options to work. Does anyone have any idea what could be preventing these important features from working on my macbook?


Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN and compare your results.

all known to cause issues on the macOS

Feb 29, 2024 4:13 PM in response to Varyndev

Varyndev wrote:

Apple support was very responsive, we tried hours worth of troubleshooting over the phone, and could not figure it out. The only way forward on this case was to reformat the hard drive and reinstall macOS. It works fine after the full reinstall. Our theory is, as was suggested, there was a 3rd party app causing the issue.


Glad to hear you got it sorted out. Good computing Varyndev !

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS System settings > General > Sharing does not open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.