I’m trying to download a free app why won’t it let me download it I don’t want to change my payment method I’m not trying to purchase anything

I’m trying to download a free app and it won’t let me download it says change or update my payment information and I’m not trying to buy anything

iPhone XS Max, iOS 17

Posted on Feb 24, 2024 4:45 AM

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Question marked as Top-ranking reply

Posted on Feb 24, 2024 5:08 AM

If one or more of the following 6 options are true then you can't choose None as a payment method then the Billing information is needed. The "None" option will not appear...


  1. If you have an unpaid balance or payment due
  2. If you have a subscription that automatically renews
  3. If you're using the iTunes Store or App Store for the first time
  4. If you are not in the country or region you’re creating an Apple ID for
  5. If you changed your country or region
  6. If you're a part of Family Sharing



If you can't download, make purchases, or update apps, including free apps, you must update your payment method or add a new one. If you verified that a payment method is available in your country or region and you're still having trouble, learn more.



1 reply
Question marked as Top-ranking reply

Feb 24, 2024 5:08 AM in response to bel230

If one or more of the following 6 options are true then you can't choose None as a payment method then the Billing information is needed. The "None" option will not appear...


  1. If you have an unpaid balance or payment due
  2. If you have a subscription that automatically renews
  3. If you're using the iTunes Store or App Store for the first time
  4. If you are not in the country or region you’re creating an Apple ID for
  5. If you changed your country or region
  6. If you're a part of Family Sharing



If you can't download, make purchases, or update apps, including free apps, you must update your payment method or add a new one. If you verified that a payment method is available in your country or region and you're still having trouble, learn more.



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I’m trying to download a free app why won’t it let me download it I don’t want to change my payment method I’m not trying to purchase anything

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