My wife has given me her ipad air and am trying to access it. I have updated it and restored it but am unable to use it due to linked to an no longer used email account, so you can imagine she cannot remember the password used. PLease help

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Cant access wifes old ipad air due to unused email and forgotten password

iPad, iOS 9

Posted on Feb 25, 2024 6:10 AM

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Answer 1

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Only 2 options:

She will have to gain access to the account by resetting the password in one of the three ways here:

With the original purchase receipt from Apple or Authorized Apple Seller, you can request to have the device unlocked.

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