My iPhone 15 Pro updated to 17.3.1 this morning and now the phone doesn't recognize touch at all. I tried following the procedure for forcing reboot, but that doesn't work either. So now I am left with an expensive paperweight. Any ideas would be welcome.
iPhone 15 Pro, iOS 17
I brought the phone to the local MAC store where they worked on the phone for quite awhile.The USB-C port was also non-responsive. They were able to reset the phone to factory settings and then restored a previous backup.
Problem resolved!
I noted that the backup was of 17.3.1, so now I think I understand what happened. I received the auto update notice for 17.3.1. The next day, the notice was still present in settings, so I assumed the auto update didn't happen and I subsequently updated 17.3.1 with 17.3.1 fI believe the second update created some conflicts in IOS.
I brought the phone to the local MAC store where they worked on the phone for quite awhile.The USB-C port was also non-responsive. They were able to reset the phone to factory settings and then restored a previous backup.
Problem resolved!
I noted that the backup was of 17.3.1, so now I think I understand what happened. I received the auto update notice for 17.3.1. The next day, the notice was still present in settings, so I assumed the auto update didn't happen and I subsequently updated 17.3.1 with 17.3.1 fI believe the second update created some conflicts in IOS.
joeOHara wrote:
My iPhone 15 Pro updated to 17.3.1 this morning and now the phone doesn't recognize touch at all. I tried following the procedure for forcing reboot, but that doesn't work either. So now I am left with an expensive paperweight. Any ideas would be welcome.
follow ALL steps here Restart an unresponsive iPhone - Apple Support
Updated to IOS 17.3.1
