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Unable to cancel WalkFit subscription from the App Store

The Walkfit subscription is not listed under my subscriptions so there is no way to cancel. They just took another month's fee for this app.



[Re-Titled by Moderator]

iPhone 8 Plus, iOS 12

Posted on Feb 26, 2024 8:48 AM

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Question marked as Top-ranking reply

Posted on Jun 18, 2024 9:42 AM

It is patently obvious that this UI is intentionally deceptive and burdensome to users to cancel. When directed to their website for the purpose of cancelling, there is a labyrinth preventing the desired action of cancelling. This app should be completely removed from access to the Apple marketplace.

12 replies
Question marked as Top-ranking reply

Jun 18, 2024 9:42 AM in response to spillipow

It is patently obvious that this UI is intentionally deceptive and burdensome to users to cancel. When directed to their website for the purpose of cancelling, there is a labyrinth preventing the desired action of cancelling. This app should be completely removed from access to the Apple marketplace.

Nov 2, 2024 8:11 AM in response to spillipow

I THINK I cancelled walk-fit, but while my subscription has not yet expired I can not log in at all. There is no where on the app to contact support unless you log in and it recognizes my email but does not allow me to log in. Keeps defaulting to the opening page of user questions. This is a disturbing, poorly designed and apparently scam app.

Nov 30, 2024 10:06 PM in response to ccnad

You might be able to cancel but there seems to be no where that your payment or card information is saved. I’m disputing it with my bank as they said I don’t qualify for a refund but they would give me a “free” year (charged me almost 100.00 Cdn). I’ve also put up bad reviews and hopefully that will help others having to go through this.

Unable to cancel WalkFit subscription from the App Store

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