I cannot hear or feel anything on my phone. The screen Is black and will not show the apple logo from doing a soft reset (volume up and down and power button). please help!
iPhone 15 Plus, iOS 17
After tapping the volume up button, then volume down button, how long did you hold the side power button? You may need to hold it for what may seem like a long time, but keep holding it and see if your phone comes back to life.
If that doesn't work, what happens when you plug the phone in to charge?
After tapping the volume up button, then volume down button, how long did you hold the side power button? You may need to hold it for what may seem like a long time, but keep holding it and see if your phone comes back to life.
If that doesn't work, what happens when you plug the phone in to charge?
Sounds like its time to schedule an appointment at your Apple Store Genius Bar for evaluation and service options.
Genius Bar Reservation and Apple Support Options - Apple
I tried holding for 10 seconds, 30 seconds, and the longest was 2 minutes. Still nothing, unfortunately.
ETA:
On charge, it doesn't show me anything differently. My phone was at 92% and it just stopped randomly.
Yeah, I've already scheduled one tomorrow, but I was just trying to see if anyone else had this problem so I could avoid going.
Thank you for your help!
I'm sure they'll get this sorted for you tomorrow. Good luck and you're welcome. I'd be happier if I could have helped you avoid a trip to the Genius Bar though......
No worries at all! Hopefully it is just a user error on my end, haha! Have a great day.
To help someone else in this situation, please come back and let us know the outcome.
Take care!
My iPhone 15 Plus has a black screen, and will not turn on. I've tried the volume up, down, power button solution many times. No luck yet.
