How to unlock iPad activation lock when Email and Phone number are forgotten

Help unlocking a ipad that has the activation lock on..and you don't remember email or phone to account


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iPad (10th generation)

Posted on Feb 26, 2024 12:52 PM

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Question marked as Top-ranking reply

Posted on Feb 26, 2024 1:01 PM

You will not be able to bypass it. The only options you have are:

  • Remember the Apple ID email
  • Reset the Password
  • With the original purchase receipt from Apple or Authorized Apple seller you can request to have it unlocked.


Activation Lock is the theft deterrent mechanism used to prevent the device from being used if it was stolen from you. It would not make any sense to allow a thief to bypass the lock and be able to use the device.

4 replies
Question marked as Top-ranking reply

Feb 26, 2024 1:01 PM in response to Rooroobaby

You will not be able to bypass it. The only options you have are:

  • Remember the Apple ID email
  • Reset the Password
  • With the original purchase receipt from Apple or Authorized Apple seller you can request to have it unlocked.


Activation Lock is the theft deterrent mechanism used to prevent the device from being used if it was stolen from you. It would not make any sense to allow a thief to bypass the lock and be able to use the device.

Feb 26, 2024 3:18 PM in response to Rooroobaby

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple has introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

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How to unlock iPad activation lock when Email and Phone number are forgotten

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