Payment through Apple ID not reflecting in the app

Hi All,


I paid through my Apple ID Rs.1199 for Zee5 subscription this morning. However payment is not reflected yet in Zee5 and also in Settings-Subscriptions.

I had contacted the app Zee5 help desk and they said to contact and report to Apple.


i dont see the payment in setting-subscription also. I have the google transaction id with me.


can someone help how to do refund or raise a complaint?



[Edited by Moderator]

iPhone 13 Pro Max, iOS 15

Posted on Feb 26, 2024 11:36 PM

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Question marked as Top-ranking reply

Posted on Feb 27, 2024 12:15 AM

You will have to contact the official Apple Support about that, only they can look into your personal data.

This is a user to user forum, and we can't do that.


Use this link as a start:

Subscription and Billing - Official Apple Support


Or give them a call:

Contact Apple for support and service - Apple Support

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Payment through Apple ID not reflecting in the app

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