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Cracked display M3 16-inch MacBook Pro Max

I worked on my 2-month-old mac . Closed the lid. After 5-6 hours I opened it and found a couple of strange lines. There was no pressure, no external damage, nobody that could have tempered with it.


I brought it to the local service. After 24h, I was told it's not covered by the warranty. The dude there kept saying that screens never crack by themselves and that the warranty never covers screens. After asking him what may have done it, and him telling me that they can only assess the damage and not the cause, he kept insisting that I put pressure and mishandled it.


Does anybody know of any such damage?

Posted on Feb 27, 2024 8:40 AM

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Question marked as Top-ranking reply

Posted on May 1, 2024 11:19 AM

This exact same thing has happened to me! My m3 pro laptop is a few months old, I was working on it and the screen is working just fine, then out of nowhere, having not touched it, it goes off, with a few lines and a small spider mark inside the screen. It isn’t covered because that mark supposedly indicates accidental damage. I know for a fact there has been no impact, now I have to pay £830 which I don’t have. I can’t believe it, I wish I never upgraded!

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4 replies
Question marked as Top-ranking reply

May 1, 2024 11:19 AM in response to SanityHit

This exact same thing has happened to me! My m3 pro laptop is a few months old, I was working on it and the screen is working just fine, then out of nowhere, having not touched it, it goes off, with a few lines and a small spider mark inside the screen. It isn’t covered because that mark supposedly indicates accidental damage. I know for a fact there has been no impact, now I have to pay £830 which I don’t have. I can’t believe it, I wish I never upgraded!

Feb 27, 2024 9:32 AM in response to SanityHit

The screen is made of glass. It might crack.

There are posts here very single week about cracked glass in MacBook Pro.


Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.


--------

If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.


May 22, 2024 1:28 PM in response to SanityHit

Same problem here. Brand new MacBook Pro M3 16 inch - used only a handful of times. Closed it down overnight and reopened next morning with lines on screen. Took it to Apple Store in Vancouver and told it was not covered by warranty. They want $1400 to replace the screen. The computer was rarely used and never abuse or dropped or handled roughly. It is a defect in the screen or the casing that causes these cracks and Apple should be offering warranty protection if there's no clear evidence of abuse. They appear to be taking the position that the user is at fault and must pay for the repair. If Apple cannot show that the damage arose from abuse then it should assume that there's a manufacturer's defect and repair it free of charge. I paid close to $4000 for this machine and am being asked to pay an additional $1400 to make it usable through no fault of my own.

Cracked display M3 16-inch MacBook Pro Max

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