Cracked screen M1 black glass frame - not caused by any accident - flaw in the design

Hi,

I have had my Mac for a number of years almost three. I never look at the base of my screen - always too busy focusing on my task at hand. My mind wandered yesterday and I noticed a crack on the black base frame on my Mac - where the screen is attached to the computer keyboard. I touched the crack and little particles of the screen came out showing a beige behind. I took it to mac who told me it was caused by an accident I had had either with shutting a crumb in my computer or shutting a pen in my computer. I have never done either of those things. Don't use pens on the computer because I am using the computer and certainly don't eat over it and drop crumbs. Because it is considered 'accidental damage'. I have to pay to fix it. I spoke to apple and they said it is a significant problem - they will make a recall on the machines. Apparently not enough people have complained to apple for this to happen. The forum complaints account for nothing /the in store fixes account for nothing too. In order to hold apple accountable for this wide spread problem. The customers themselves need to phone apple and explain the problem and register a formal complaint about it over the phone. I urge you to do this ASAP. Until enough of you actually follow the correct process this will all fall on deaf ears. Apple know this is a problem, they need to make a recall on these machines. I explained to my son maybe they cant afford to do a recall - he said they can recall all these Mac book pro's with the M1 /black boarder glass screen and still have plenty of money. Please I urge anyone in the mac community who has experienced this to call in and explain and register a complaint ASAP. Or nothing will happen. I was made to doubt and second guess myself in the store - 'maybe its my fault- maybe I did something I dont remember' its not my fault and I have done nothing but look after my computer. When I looked at my daughter mac pro - it has the similar crack to my second crack which I noticed after the first one. Please dont doubt yourself - and as a call to action, please make a complaint now.