My son's iPad is showing the restore screen, I plug it in to my macbook, which is running the most recent iOS, and it is unable to restore or update, error 4013. I have done this many times. I do not have another computer to try this from. Is there a button combination that can factory reset this iPad? This iPad is one with the home button.
iPad, iOS 10
You’ll find guidance for troubleshooting error #4013 here:
If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:
You’ll find guidance for troubleshooting error #4013 here:
If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:
iPad not able to update or restore, error 4013, multiple times
