I forgot login password and best buy does not provide the receipt apple store can accept.

Best Buy does sell Refurbished Macs, but they are Geek Squad certified, not Apple Refurbished. You will need to resolve the issue with Best Buy as whatever certification they used did not involve resetting the device to Factory Settings, which would be required to be used by another person.

If you have no luck with the Store Manager, take it to the District Manager, then on up to HQ. They have all the paperwork and it is their responsibility.

blackoz76 wrote:

I bought refurbished macbook pro(Refurbished (Good) - Apple MacBook Pro 16" w/ Touch Bar (2019) - Silver (Intel Core i7 2.6GHz/512GB SSD/16GB RAM) - English | Best Buy Canada) from bestbuy two month ago. and I got busy with my project. and I did not use it for a month and I forgot my password.

so I went apple store to unlock my password. and they showed me ID and phone number on the macbook pro to reset, but that was not mine. I assume that came from previus owner.

seller said they did factory reset, so it should not happen. so apple store wanted the receipt from best buy.

so I downloaded the receipt from website and provided it. but apple did not accept the receipt. so I asked another receipt to seller and provied the second receipt, but apple did not accept the receipt. so I keep asking bestbuy to provide the proper receipt, but they don't. and they don't refund as it already passed two month. and my macbook pro is still locked. what should I do?

Does not sound like the mac was properly prepared for resale—

What to do before you sell, give away, trade in, or recycle your Mac

The standard authorized third party—

If your mac was purchased from an Apple Authorized Reseller, it is recommend contacting them directly for a receipt.

If Best Buy can not help, it sounds like you are hosed.

You can review—

If you can't reset your Mac login password

https://support.apple.com/en-us/HT212190

Return it to the place of purchase for a full refund.

As long as that laptop is associated with another AppleID - indicative of a “questionable / substandard” refurb - it will be at best problematic - and at worst worthless to you.

AFAIK, this is the ONLY source of legitimately-refurbished Apple products:

Certified Refurbished Products - Apple