Kernel Panic, PPM-002 Message

Hi! So, two days I started having issues with my laptop (Macbook Air M2 Chip). When I'm using it, sometimes my screen will flash pink, freeze, and restart. It'll restart with an error messaging saying something like "your computer was restarted because of a problem." I searched it up a bit and came to find out that it's called a Kernel Panic? I'm not really sure how to fix it though. I thought it could be due to me being on a new wifi or something. Also, if it helps, I ran an offline diagnostics and I also got a ppm-0002 message back. Saying "there may be an issue with the onboard memory." Please help if you can. I've only had this mac for like a month.

MacBook Air 15″, macOS 14.3

Posted on Feb 28, 2024 1:58 PM

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Posted on Feb 28, 2024 4:34 PM

Contact Apple and get it fixed: Official Apple Support


The PPM-002 code is indeed related to memory, which is something you cannot fix yourself.


Apple Diagnostics reference codes - Apple Support says,


"Contact Apple or take your computer to an AASP or Apple Store to learn which service and support options are available."

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Kernel Panic, PPM-002 Message

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