User profile for user: syammary
syammary Author
User level: Level 1
4 points

After update My Iphone 15 to IOS 17.3.1, my TWS bluetooth Freebuds 2 Pro from Huawei can’t be used normally.

My Iphone 15, just updated IOS 17.3.1 recently,

then I try to connect via bluetooht to my TWS bluetooth (Huawei Freebuds 2 Pro)

It can be connected , but can’t use normally

I mean, I can use Huawei AI Life, to control the TWS, such as change mode to be Noise cancelling, awareness or off,

the battery status also showed


But, when I turn on music or videos, tha audio is not on, later it will move to my speaker of iphone,

But the others function like I mention earlier is still working normally (change mode, battery status)


I’ve tried :

  1. Forget device, and connect it back, the result still same
  2. Restart my iphone,
  3. change to Sound mode, instead of Silent mode
  4. Reset network settings


all ways which I have done, doesn’t give different result

The condition is still like before



please help me, I wanna use my TWS as my daily activity, this problem is really annoying.


thankyou

iPhone 15, iOS 17

Posted on Feb 28, 2024 9:07 PM

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User profile for user: SravanKrA
SravanKrA
User level: Level 10
432,472 points

Feb 29, 2024 3:01 AM in response to syammary

If you find yourself encountering issues with third-party apps or a particular website or product, reaching out to the respective app developer, or manufacturer can be a helpful step in resolving the problem.


How to Contact an App Developer:

  1. In-App Support: Many apps offer an in-app support feature. Look for a "Contact Us" or "Help" section within the app's settings or menu. This may provide you with direct contact information or a form to submit your query.
  2. App Store or Website: If you can't find in-app support or need additional assistance, visit the app's page on the respective app store --> How to contact an app developer - Apple Support
  3. Email Support: Check if the developer has an official support email address listed on their website or app store page. Send them an email explaining the issue you're facing. Be detailed in describing the problem to receive relevant assistance.
  4. Social Media: Some developers maintain active social media profiles. Reach out to them through platforms like Twitter or Facebook, describing your issue or sending them a direct message.
  5. Community Forums: Many apps have dedicated user forums or communities where you can ask questions and seek help from other users or the developers themselves.


How to Contact the Manufacturer:

  1. HUAWEI FreeBuds Pro 2 features Ultra-Hearing Dual-Speaker, Triple Adaptive EQ, and is certified by HWA and Hi-Res Audio Wireless, allowing you to enjoy ...Product Manual: As mentioned, the product manual can be an excellent resource for finding contact information. Look for the "Support" or "Contact Us" section in the manual. HUAWEI FreeBuds Pro 2
  2. Product Packaging: Check the product's packaging for any contact details, customer support numbers, or websites provided by the manufacturer.
  3. Manufacturer's Website: Visit the official website of the manufacturer. Most reputable companies have a support section where you can find contact information or submit support requests.
  4. Customer Support: Look for a customer support phone number or email address on the manufacturer's website. Some companies even offer live chat support for immediate assistance.
  5. Social Media: Many manufacturers maintain a presence on social media platforms. Consider sending them a message or mentioning them in a post to seek help.
  6. Retailer: If you purchased the product from a retailer, they might also be able to assist you or direct you to the manufacturer's support channels.


When contacting either the app developer or the manufacturer, be sure to provide specific details about the problem you're facing, including any error messages, screenshots, or steps to reproduce the issue. This information will help them better understand and resolve the difficulty you're experiencing.


Remember to remain polite and patient while seeking support, as it may take some time for the developers or manufacturers to respond to your inquiries.


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User profile for user: SravanKrA
SravanKrA
User level: Level 10
432,472 points

Feb 29, 2024 2:59 AM in response to syammary

iOS updates generally aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. Bluetooth issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors.



See what each update does: About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...


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After update My Iphone 15 to IOS 17.3.1, my TWS bluetooth Freebuds 2 Pro from Huawei can’t be used normally.

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