Paying again for a deleted Mac app that was deleted by accident

I paid for the Syncfolders Pro app and also upgraded to the + version. Strangely enough, they show up as two icons on the Mac. I thought I could delete the originally bought one and deleted the first one (Syncfolders Pro). Now I cannot use the Program since the icon for the + version says it needs the other one. I contacted the company and they told me I should look in the Purchased Apps tab and re-download - Since there is no search function (Hallo Apple! How can that be?) I looked through all Apps but could not find it. However, I found my Appstore bill in my e-mails. So, how can that be and how can I get the App back without having to pay again?

Thank you!

MacBook Air (M2, 2022)

Posted on Feb 29, 2024 4:29 AM

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Question marked as Top-ranking reply

Posted on Feb 29, 2024 5:58 PM

Hi austriacus,

welcome to the Apple (user-to-user) Community!


Re: "Paying again for a deleted Mac app that was deleted by accident"


See if you can RE-download the app to restore your purchase:

How to: Redownload apps and games from the App Store - Apple Support

________________________

Trouble-shooting if needed:

Learn what to do if you can't re-download an item or if you can't see the item in your purchases.

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support


How to report a problem: https://reportaproblem.apple.com/?s=6


All the best :-)

1 reply
Question marked as Top-ranking reply

Feb 29, 2024 5:58 PM in response to austriacus

Hi austriacus,

welcome to the Apple (user-to-user) Community!


Re: "Paying again for a deleted Mac app that was deleted by accident"


See if you can RE-download the app to restore your purchase:

How to: Redownload apps and games from the App Store - Apple Support

________________________

Trouble-shooting if needed:

Learn what to do if you can't re-download an item or if you can't see the item in your purchases.

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support


How to report a problem: https://reportaproblem.apple.com/?s=6


All the best :-)

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Paying again for a deleted Mac app that was deleted by accident

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