You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Giving 2017 Mac away. Erased hard drive. Recovery says error installing OS Sierra. Help!

I am preparing to give away a 2017 iMac Retina 4K 21.5-inch. After erasing it in Recovery Mode using Disk Utility, I cannot reinstall the OS (Sierra), which stalls at 16 seconds from completion. I have attempted repair using First Aid in Disk Utility, including following these steps:

How to repair a Mac disk with Disk Utility - Apple Support


I performed First Aid on the two HDs listed in the left column: There were two HDs in my list, and here is why--


Two years after buying it in 2017, service replaced the Hard Drive (still under warranty). As a result, there were two hard drives visible on my desktop, HD and HD2. I always thought that was odd, but things were working so didn't pursue it further.


Now, after using Disk Utility to repair HD2 and remove the first HD, I cannot reinstall the OS, which is in this case Sierra. In an earlier attempt, it was Monterey. So I don't know what is going on.


Here are the screen shots of my error report, and the Repair work I performed with First Aid.

Of course I tried this several times, including on both HD and HD2 before I performed First Aid on them.


After I repaired HD2, and renamed it Macintosh HD per instructions.


This appears to be the original HD, but I don't know for sure.


Can anyone help? I'd like to put an OS on this machine so it can still be used.


Thank you.



iMac 21.5″ 4K, macOS 12.7

Posted on Mar 1, 2024 6:11 PM

Reply
Question marked as Top-ranking reply

Similar questions

3 replies
Question marked as Top-ranking reply

Giving 2017 Mac away. Erased hard drive. Recovery says error installing OS Sierra. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.