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Cisco AnyConnect secure : Unable to select installation packages

Hello,


I'm trying to install Cisco AnyConnect VPN on a Mac (version 11.7.10), but I can't get past the "Installation Type" stage. After accepting the licence, the "Destination" step is skipped and I go straight to the "Installation Type" step, but I can't select the options and therefore can't continue with the installation (see image).


Also note that : I had already installed this VPN, but I hadn't selected the right packages (I just had to choose the VPN). So I tried to uninstall Cisco, then reinstall it. That's when I encountered this problem. So I tried deleting its network configuration and all residual files (trying to find them all), but the problem persists.


Has anyone encountered this problem or know of a solution?


Thanks a lot!


MacBook Pro 13″, macOS 11.7

Posted on Mar 2, 2024 2:22 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2024 11:30 AM

If you still having trouble and/or the new Cisco Anyconnect installation complains that you have a version installed, follow these steps:

Enter these commands to clean out the old Cisco VPN kernel extension and reboot the system.

    sudo -s
    rm -rf /System/Library/StartupItems/CiscoVPN
    rm -rf /Library/StartupItems/CiscoVPN
    rm -rf /System/Library/Extensions/CiscoVPN.kext
    rm -rf /Library/Extensions/CiscoVPN.kext
    rm -rf /Library/Receipts/vpnclient-kext.pkg
    rm -rf /Library/Receipts/vpnclient-startup.pkg
    reboot

If you installed the Cisco VPN for Mac version 4.1.08005 package, enter these commands to delete the misplaced files. The deletion of these files will not affect your system, since applications do not use these misplaced files in their current location.

    sudo -s
    rm -rf /Cisco\ VPN\ Client.mpkg
    rm -rf /com.nexUmoja.Shimo.plist
    rm -rf /Profiles
    rm -rf /Shimo.app
    exit

Enter these commands if you no longer need the old Cisco VPN Client or Shimo.

    sudo -s
    rm -rf /Library/Application\ Support/Shimo
    rm -rf /Library/Frameworks/cisco-vpnclient.framework
    rm -rf /Library/Extensions/tun.kext
    rm -rf /Library/Extensions/tap.kext
    rm -rf /private/opt/cisco-vpnclient
    rm -rf /Applications/VPNClient.app
    rm -rf /Applications/Shimo.app
    rm -rf /private/etc/opt/cisco-vpnclient
    rm -rf /Library/Receipts/vpnclient-api.pkg
    rm -rf /Library/Receipts/vpnclient-bin.pkg
    rm -rf /Library/Receipts/vpnclient-gui.pkg
    rm -rf /Library/Receipts/vpnclient-profiles.pkg
    rm -rf ~/Library/Preferences/com.nexUmoja.Shimo.plist
    rm -rf ~/Library/Application\ Support/Shimo
    rm -rf ~/Library/Preferences/com.cisco.VPNClient.plist
    rm -rf ~/Library/Application\ Support/SyncServices/Local/TFSM/com.
       nexumoja.Shimo.Profiles
    rm -rf ~/Library/Logs/Shimo*
    rm -rf ~/Library/Application\ Support/Shimo
    rm -rf ~/Library/Application\ Support/Growl/Tickets/Shimo.growlTicket
    exit

Finally this.

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn


Similar questions

4 replies
Question marked as Top-ranking reply

Mar 3, 2024 11:30 AM in response to pmathieu11

If you still having trouble and/or the new Cisco Anyconnect installation complains that you have a version installed, follow these steps:

Enter these commands to clean out the old Cisco VPN kernel extension and reboot the system.

    sudo -s
    rm -rf /System/Library/StartupItems/CiscoVPN
    rm -rf /Library/StartupItems/CiscoVPN
    rm -rf /System/Library/Extensions/CiscoVPN.kext
    rm -rf /Library/Extensions/CiscoVPN.kext
    rm -rf /Library/Receipts/vpnclient-kext.pkg
    rm -rf /Library/Receipts/vpnclient-startup.pkg
    reboot

If you installed the Cisco VPN for Mac version 4.1.08005 package, enter these commands to delete the misplaced files. The deletion of these files will not affect your system, since applications do not use these misplaced files in their current location.

    sudo -s
    rm -rf /Cisco\ VPN\ Client.mpkg
    rm -rf /com.nexUmoja.Shimo.plist
    rm -rf /Profiles
    rm -rf /Shimo.app
    exit

Enter these commands if you no longer need the old Cisco VPN Client or Shimo.

    sudo -s
    rm -rf /Library/Application\ Support/Shimo
    rm -rf /Library/Frameworks/cisco-vpnclient.framework
    rm -rf /Library/Extensions/tun.kext
    rm -rf /Library/Extensions/tap.kext
    rm -rf /private/opt/cisco-vpnclient
    rm -rf /Applications/VPNClient.app
    rm -rf /Applications/Shimo.app
    rm -rf /private/etc/opt/cisco-vpnclient
    rm -rf /Library/Receipts/vpnclient-api.pkg
    rm -rf /Library/Receipts/vpnclient-bin.pkg
    rm -rf /Library/Receipts/vpnclient-gui.pkg
    rm -rf /Library/Receipts/vpnclient-profiles.pkg
    rm -rf ~/Library/Preferences/com.nexUmoja.Shimo.plist
    rm -rf ~/Library/Application\ Support/Shimo
    rm -rf ~/Library/Preferences/com.cisco.VPNClient.plist
    rm -rf ~/Library/Application\ Support/SyncServices/Local/TFSM/com.
       nexumoja.Shimo.Profiles
    rm -rf ~/Library/Logs/Shimo*
    rm -rf ~/Library/Application\ Support/Shimo
    rm -rf ~/Library/Application\ Support/Growl/Tickets/Shimo.growlTicket
    exit

Finally this.

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn


Mar 3, 2024 9:50 AM in response to HWTech

Ah sadly no, I "uninstalled" the application by just trying to delete the files (yes, I know I should have used an application to uninstall, but it's too late now...) So I'm a bit stuck now.


I've looked on the cisco website, and I've also created a conversation on their support forum about this haha


Thanks for the advice about VPNs, in this case, my school recommend that we install this one to access certain services beyond the campus' limits.

Mar 2, 2024 8:59 AM in response to pmathieu11

May want to look at this before installing any VPN...


Unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, they are not very secure from a privacy standpoint. Read these two articles: Public VPN's are anything but private and Former Malware Distributor Kape Technologies Now Owns ExpressVPN, CyberGhost, Private Internet Access, Zenmate, and a Collection of VPN “Review” Websites.  

Mar 2, 2024 11:50 AM in response to pmathieu11

pmathieu11 wrote:

So I tried to uninstall Cisco, then reinstall it. That's when I encountered this problem. So I tried deleting its network configuration and all residual files (trying to find them all), but the problem persists.

Did you follow the Cisco instructions for uninstalling the software? Usually apps like the Cisco software requires using an uninstaller which may be a menu option within the software, a separate uninstaller app located within the app bundle/folder, or an uninstaller that must be downloaded from the developer's website... in this case Cisco. Sometimes a developer may also provide manual instructions for finding & deleting individual files/folders from the system in case the uninstaller is leaves things behind.


Have you checked the Cisco website for assistance? Looking at any FAQs regarding this software or the Cisco forums (if any)?


FYI, I also concur with @BDAqua's assertion regarding the necessity & use of VPN software. Besides connecting to a business network's VPN server to access internal resources, a VPN is only useful for bypassing local regional restrictions. Otherwise VPNs are unnecessary and even risky.


Cisco AnyConnect secure : Unable to select installation packages

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