Hello. I realize yall may say this is an issue with Dasher Direct however they say there’s no issue on their end. When ever I make a purchase online using my Apple wallet my virtual dasher direct card will only work sometimes (not most times though) usually it just says “failed” would there be any reason for this or a setting I could adjust within the wallet? Thanks in advance -Rae
iPhone 12, iOS 17
A Dasher Direct card is a prepaid debit card and some merchants do not accept prepaid debit cards. Apple does not do the approvals or declines of the transactions. Only the bank that issued the card does the authorizations. The phone number for the issuing bank should be on the back of the card. If you call the bank and ask about the specific transactions that failed you may be able to learn more.
A Dasher Direct card is a prepaid debit card and some merchants do not accept prepaid debit cards. Apple does not do the approvals or declines of the transactions. Only the bank that issued the card does the authorizations. The phone number for the issuing bank should be on the back of the card. If you call the bank and ask about the specific transactions that failed you may be able to learn more.
You have to call the bank, not Door Dash. Do you know the name of the bank that issued the card?
This comment helped, I called the number and they instantly transferred my funds to my virtual card thank you
Thank you so much for the reply Jeff. I will call them again. I appreciate you taking the time to answer my question :)
I just checked and it’s Stride Bank I think. (Checked the deposit form)
Here’s what I could find on them. It also appears that their support team may be only available M-Sat, 8 AM to 6 PM. I would still try the phone number. At least here’s some good news. The account is FDIC insured, so your funds are safe.
https://help.doordash.com/consumers/s/article/Introduction-to-DasherDirect
customerservice@stridebank.com
580-233-3535
You’re welcome. I hope you have a great day!
Virtual Dasher Direct Card Failed in Apple Wallet
