Forced to use Action Link of Booking.com for my claimed activity on Apple Business Connect - I want to be able to change it!!

Hello! I'm encountering a very bad issue on Apple Maps / Business Connect.


So, I claimed my activity on Apple Business Connect (aparthotel/vacation villa, which is a properly registered as an accommodation business like a hotel).


I claimed the profile because I didn't want (and didn't like) that guests would be automatically redirected over Booking-com to book the accommodation.

I thought I could change the action of that button...

So, I claimed the page, I added more info and photos... and tried setting the very nice option of "Action link" button. I was already dreaming I could link my booking widget (simple link to open in Safari) to a "BOOK NOW" button... just next to my website button...


But, boy was I wrong!

My website is shown as before... ok: but I CANNOT CHANGE the Action Link!!! How come?

I'm being forced to use Booking-com integration!

There's no option for me to change it or modify it.

I attach a screenshot: you can see I can't remove Booking-com, and I only have that single action link available.


But, from Apple guides:

"...Action Links lead to developer-created experiences using App Clips, apps, or universal links that open in a Safari web view" > I WANT THIS!


More:

"These custom Actions can be delivered using the Apple Business Connect API by Third-Party Partners or Enterprise companies that have an app.

As a small business owner:

  • By default, Maps preselects an action button for your Place Card if one is available >>> YES IT'S WHAT HAPPENED
  • You can select which action button to promote on your Place Card, ****if more than one action button is available.*** >> apparently I only have that one, but why!?
  • An Action can’t be deleted or modified; however, you can revert to the Maps default at any time. > how???

If you would like to remove an action button, you must contact the app provider directly to request an update. >>> I should contact Booking-com, seriously?


Is there something I'm missing?

I'm forced to being taken advantage I guess, and can't change the action link/button at all...


That doesn't seems right, since it's basically like Apple and Booking-com are taking advantage of these pins on the map... And I thought Apple created this Business Connect thingy to help small business owners :-/


Thank you in advance for any help.

Stefano


Posted on Mar 4, 2024 8:44 AM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Forced to use Action Link of Booking.com for my claimed activity on Apple Business Connect - I want to be able to change it!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.