Removing activation lock on my deceased husbands phone

Hello~ Do you have the Access Key information? Was it sent to you or do you have it written down?

~Katana-San~

Hi. When your husband set up a legacy contact there is a access code you should have been given to access his device. This link explains it.

How to add a Legacy Contact for your Apple ID - Apple Support (CA)

That is how I suspected Apple performed this action …

First: Apple can NEVER provide access to the device - and the info it originally contained - as even THEY don’t know the passcode.

Next: They HAVE removed the phone from the decedent's account so it’s now available to be “activated.”

That means that the phone needs to be “reset” … at which point it can THEN be setup to ANY AppleID. (The “Setup” process is when the phone actually contacts Apple’s activation servers)

See how to perform this reset here:

If you see an iPhone or iPad unavailable message or Security Lockout screen – Apple Support (AU)

Since the phone is several iOS versions out of “currency” you might need to use a computer and cable to perform the reset:

If you've forgotten your iPhone passcode, use your Mac or PC to reset it – Apple Support (AU)

Hello~ See *Chattanoogan’s* post and click on the link they provided. Good luck and take care.

~Katana-San~

Since it sounds like you were pre-designated as an “Apple Legacy Contact@ here’s a guide to follow:

Request access to an Apple account as a Legacy Contact – Apple Support (AU)