This situation happened, I signed up for two subscriptions that said that one month would be free, in the end I was charged money and I immediately tried to cancel it within 15 minutes, in the end Apple rejected my return request, I was left with the hope that they will help me here
iPhone 15 Pro Max, iOS 17
The thing is, Apple isn't "here". The people on this forum are just users like yourself. You need to work with Apple about this, as you apparently have been.
Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will. Think of reasons why somebody may consider your request to be fraud or abuse. Remember, Apple cannot reach out and remove something you have downloaded. They have to trust that your request is sincere and honest, but there may be limits.
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
The thing is, Apple isn't "here". The people on this forum are just users like yourself. You need to work with Apple about this, as you apparently have been.
Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will. Think of reasons why somebody may consider your request to be fraud or abuse. Remember, Apple cannot reach out and remove something you have downloaded. They have to trust that your request is sincere and honest, but there may be limits.
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
I want a refund for two random subscriptions
