Office 365 subscription not working

I purchased office 365 subscription through the app store. When I open the a Microsoft app such as powerpoint it says "Subscription Required to Edit and Save. Start your free one month trial of Microsoft or sign in to activate an existing subscription". Then I click "activate". A pop up appears that tells me to A) "Go Premium" or B) "Sign in" or C) "Restore Previous Purchase". None of these options work. When I "Restore Previoius Purchase" It tries to create a license and a pop-up appears that says "The Apple ID doesn't have a paid Microsoft 365 subscription. Except it does. Word seems to be working but PowerPoint isn't.

I saw a previous thread with this same issue in 2020. There was a response that it was a Microsoft issue and to ask them - which is not that helpful.

Does any one know how to actually fix the issue.