iPhone 15 plus back glass has very very small dent or gap

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Level 1

12 points

iPhone 15 plus back glass has very very small dent or gap

I purchased my iPhone 15 plus in November and recently as I was cleaning my phone by removing it's cover , I recently noticed a very very small dent or say small gap at back glass on the upper right corner , it's not clearly visible but if u see it thoroughly and specifically u run ur fingers over there u can clearly feel that very small depression or dent or gap, please suggest me what can I do , the phone hasn't dropped , no dents on phone nothing, what should I do ? Go to service centre? As I haven't seen any of this like before

iPhone 15 Plus, iOS 17

Posted on Mar 7, 2024 11:23 AM

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Answer 1

Mar 7, 2024 12:02 PM in response to Amaaan099

First, I would reach out to the company responsible for the protective case for help.

If they don’t want to take responsibility, then hopefully AppleCare+ can help.

Based on your situation, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Chat now or call 1-800-APLCARE.
International Support.

Click ▶︎ Check Repair Status. 🔧

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Answer 2

Mar 7, 2024 1:00 PM in response to Amaaan099

My opinion, based on experience......Apple will tell you it is cosmetic damage.

But, it won't do any good to try to convince us, since the only answer that really counts here is Apple's.

Good luck. Let us know how things come out.

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Answer 3

Kurtosis12

Level 9

66,898 points

Mar 7, 2024 2:07 PM in response to Amaaan099

Arguing about it here in this user to user forum is going to gain you nothing.

Make an appointment at the Genius Bar to have it diagnosed, Apple has the final say in this.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 4

Mar 7, 2024 12:07 PM in response to Amaaan099

The normal AppleCare warranty does not cover cosmetic damage.

If you have AppleCare+ on the phone, Apple might have some other options for you. Make an appointment at the Apple Store for clarification.

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Answer 5

Amaaan099 Author

Level 1

12 points

Mar 7, 2024 12:44 PM in response to Bob Timmons

But it's a manufacturing defect , I haven't dropped my phone or done any testing physically in order to make that , atleast it's their job to give me proper clean device with no small or even minor dents from their side

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Answer 6

Amaaan099 Author

Level 1

12 points

Mar 7, 2024 1:22 PM in response to Smilin-Brian

Bro it's a normal smooth silicon cover with smooth velvet finish inside and cleaning with my normal spectacle cover that is made for screen cleaning and while I was cleaning I felt that small dent or depression which isnot at all visible through naked eye until u spent some time and feel it through ur fingers atleast 10 times , I guess u. Normally would have sometimes atleast once in ur life taken out ur phone from the phone's case and wiped it through normal cloth , did ur phone got a dent ? And atleast I am that much sure that paying q good handsome amount of money for this device will allow to bear some slight pressure while wiping the screen through a normal piece of cloth

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Answer 7

Mar 7, 2024 12:55 PM in response to Amaaan099

Amaaan099 wrote:

as I was cleaning my phone by removing it's cover

This was clearly not a manufactured defect.

It is possible that the removal of the cover could have possibly caused the damage.

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iPhone 15 plus back glass has very very small dent or gap

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