How to replace a MacBook Pro with a defective motherboard

ghaith195 wrote:

Hello,

I'm Ghaith Ibrahim, a graphic designer originally from Syria. When I relocated to the United Arab Emirates, specifically Dubai, one of my first priorities was to invest in an Apple laptop due to its renowned reputation in the field of graphic design. I was impressed by the quality and reliability of Appleproducts, and subsequently, I purchased additional devices including a mobile phone, watch, and headset.

However, my excitement was dampened when I encountered significant defects in the laptop I purchased. Despite having insurance, the issue was traced back to a faulty motherboard, necessitating a replacement. I was disheartened by this experience, especially considering that I invested in what I believed to be the latest and most advanced technology available.

Although I identified these defects within the first 10 days of purchase, I was unable to visit an Appleservice center immediately due to my heavy reliance on the device for work. As a graphic designer, my laptop is essential for my daily tasks and project deadlines.

Thank you for your attention to this matter.

Sincerely

[Edited by Moderator]

this is the user to user support community— contact Apple

You have 14 calendar days to return an item from the date you received it.

you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Apple - Legal - Sales Policies - U.S. Retail Sales

Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support