How to Pair Starkey Lucio Edge Al hearing aid with iPhone 14

My audiologist, Starkey Support, nor Apple Support were able to remedy why my new Starkey Genesis Ai hearing aids would not pair with my iphone 14. Finally, out of desperation, I placed all 3 of my Apple devices, (ipad, old iphone 7, and new iphone 14) on a table. I then powered up my iPad and iphone 7. On each of those devices, I went into "Settings", "Accessibility", "Hearing Devices". Both of these devices recognized my hearing aids. On both devices, I clicked, "Forget Device" (or however it reads). Then, I powered both of those devices OFF. Then, with my hearing aids OFF, I opened up the "Settings", "Accessibility", "Hearing Devices" on my iphone 14. With the iPhone "Searching", and my hearing aids setting to each side of my phone, I started each hearing aid, first the left, then the right. MY IPHONE IMMEDIATELY RECOGNIZED BOTH HEARING AIDS!!! I then just followed the prompts to pair the hearing aids to my phone.

I know many have had this problem, and hope that my solution works for you too.

Hi Tutti12,

welcpome to the Apple (user-to-user) Community!

Re: Pairing Starkey hearing aids: Cannot pair Starkey Lucio Edge Al 2400 on iPhone 14 17.4.

Is there a fix or are the two incompatible?

Am no expert in this area, yet your request surely deserves some response!

Apple support's list of compatible "Made for iPhone" hearing aids lists several Starkey hearing aids:

Starkey

• Evolv AI*
• Genesis AI*
• Halo
• Halo 2
• Halo iQ
• Livio AI*
• Livio*
• Livio Edge AI*

If you have hearing aids that are not "Made for iPhone" it is still worth checking whether they may pair ok.

(NB: Your hearing specialist, and / or the manufacturer's website (or their support / help) may have apps or tips)

Apple support has articles online that may be helpful:

Eg: See: Use hearing devices with iPhone - Apple Support

_____________

Also see how to: Use Made for iPhone hearing devices - Apple Support

Eg: says:

• Make sure that your hearing device is in pairing mode.
• Restart your Apple device. ( How to: Restart your iPhone - Apple Support may (re-)establish the connection.)
• If your hearing device is paired with a different Apple device, unpair it from that device.

Then try again on your other Apple device.

• Make sure that your hearing device is updated with the latest firmware from the manufacturer. I

If it has its own app, that app can probably find and install firmware updates.

Trouble-shooting:

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support

All the best :-)