Starkey GensisAi hearing aids I os18

Pairing Starkey Genesis ai with iPhone Pro Max 16 Ios 18 will not pair

iPhone 12 Pro Max, iOS 17

Posted on Sep 28, 2024 7:16 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2024 7:00 PM

Hi JimmyRoyMason,

welcome to the Apple (user-to-user) Community!


Re: "Starkey GensisAi hearing aids I os18

Pairing Starkey Genesis ai with iPhone Pro Max 16 Ios 18 will not pair"


Wondering what happens when you try to pair?

Eg: Hearing Aids may need to be in "discovery mode" in order to pair.


You can try turning Bluetooth off, and back on.

You can try re-starting your iPhone to re-establish the connection:


Is there an app or an app-update to install / or firmware to up-to-date ?

The hearing-aid manual may help.


You might want to view the tips on the Starkey Support website:

https://www.starkey.com/support/connectivity-and-pairing

or

To get more help / support from Starkey, try:

https://www.starkey.com/support/get-help


You may want to contact Apple's Accessibility Support Team:

See: How to contact Apple for accessibility support - Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Oct 2, 2024 7:00 PM in response to JimmyRoyMason

Hi JimmyRoyMason,

welcome to the Apple (user-to-user) Community!


Re: "Starkey GensisAi hearing aids I os18

Pairing Starkey Genesis ai with iPhone Pro Max 16 Ios 18 will not pair"


Wondering what happens when you try to pair?

Eg: Hearing Aids may need to be in "discovery mode" in order to pair.


You can try turning Bluetooth off, and back on.

You can try re-starting your iPhone to re-establish the connection:


Is there an app or an app-update to install / or firmware to up-to-date ?

The hearing-aid manual may help.


You might want to view the tips on the Starkey Support website:

https://www.starkey.com/support/connectivity-and-pairing

or

To get more help / support from Starkey, try:

https://www.starkey.com/support/get-help


You may want to contact Apple's Accessibility Support Team:

See: How to contact Apple for accessibility support - Apple Support


All the best :-)

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Starkey GensisAi hearing aids I os18

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