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Problem with app

Hello, does anyone know what’s going on? I’m getting this error on my new iPhone 14 on McDonalds’s app. Uninstalling and reinstalling app doesn’t work. The application is up to date. I will also add that this app works normally on Android, but not on iPhone...I don’t know if it’s McDonald’s problem or mine. 🤷‍♀️

iPhone 14, iOS 17

Posted on Mar 9, 2024 1:25 PM

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Question marked as Top-ranking reply

Posted on Apr 3, 2024 4:15 PM

Like I said before, my app is up to date, I always check if there's new update first, but strange thing happened few days ago...app started working by itself. I didn't do anything, I didn't change anything. It just started working. It was McDonald's fault I guess xD

8 replies

Mar 9, 2024 1:27 PM in response to xannalice

Several things to try:


Have you restarted your device? That sometimes clears up odd issues.


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open, read this document for suggestions of things to try --> If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


Delete the app and try to redownload apps and games from Apple --> Redownload apps and games from the App Store - Apple Support


This support article tells you how to contact an app developer - How to contact an app developer - Apple Support - for problems running an app or problems restoring purchases


This support article tells you how to find the URL for an app in the App Store to report a concern --> Find the URL for an app in the App Store to report a concern - Apple Support


If an app or feature on your device is not working or is restricted, it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution. See how to use Screen Time on an iPhone, iPad, or iPod touch by clicking here --> Use Screen Time on your iPhone or iPad - Apple Support


If you still have problems click here --> Choose your country or region - Official Apple Support Select your country, then a product.



Problem with app

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