How to change my phone number so I can access my account with two face authenticator

I know both of my account information.. my email and my password but the two face authenticator is stopping me because I no longer have the same phone number or device. What’s the easiest way to go about this? I already Went through the account recovery steps and it says that somebody will get back with me in 72 hours but last time I did that I got logged out of my account and can access it and it was really me. I just don’t want that to happen again.

iPhone 7, iOS 15

Posted on Mar 10, 2024 9:38 AM

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1 reply

Mar 10, 2024 9:53 AM in response to kailee28

Click on this link to read what to do if you forgot your Apple ID password --> https://support.apple.com/HT201487


If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is based on the section "About trusted phone numbers and trusted devices" in the article: https://support.apple.com/HT204915


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser:

1) Go to https://appleid.apple.com and sign in.

2) Follow security options until you find one letting you change trusted numbers,

3) Click "+" to add a new number (you may be required to verify this number).

4) If you wish to remove an old number, click "-" next to the number.


Similar information for the iPhone can be found here --> https://support.apple.com/guide/iphone/manage-factor-authentication-apple-iphd709a3c46/ios


If you had set up an Account Recovery Contact ( https://support.apple.com/HT212513 ) you can also get a code that way.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - https://support.apple.com/HT204921 One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( https://support.apple.com/HT204915 ) and 'Get a verification code and sign in with two-factor authentication' ( https://support.apple.com/HT204974 ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to change my phone number so I can access my account with two face authenticator

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