How do I transfer locked money on Apple Pay?

my account got locked over a month ago. Called customer service and they told my account was locked permanently I have over 1000 dollars on there I just had sitting from previous transactions. I asked them how do I transfer my money off since my account is locked. They told me my money is stuck on there indefinitely an to call back for a secondary review in 30 days. Did that an still no luck. How can they hold your money ransom like that ? Anybody had this issue ?


[Re-Titled by Moderator]

iPhone 7 Plus, iOS 10

Posted on Mar 10, 2024 3:55 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Mar 10, 2024 4:28 PM

This has nothing to do with Apple Pay and everything to do with your Apple Cash account.


Yes, accounts get closed/locked everyday across the country. Few are reported here, but that’s just the way it is. Many people don’t want to report it, but a few do. Hence, a few posts are here in the community, but not many.


Accounts are closed/locked because the bank (Green Dot) has enough suspicion and evidence to suspect activities related to the funds, could be you or the person that sent them, are reasonably in violation of federal banking regulations. These regulations have been in place since 9/11 in 2001.


The Patriot Act and other federal regulations requires that lenders, banks know their customers and their customers, customers (source of funds).


“To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.”


Neither Apple or anyone here can change the decisions of Green Dot Bank. Federal regulations even prevent the bank employees from discussing the matter with you. The bank’s decision is pretty much final. Funds are returned to the federal government and used to combat crime.


You’re welcome to contact an attorney, Consumer Financial Protection Bureau and Green Dot Bank.


Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552.


https://applecash.greendot.com/termsconditions/



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Mar 10, 2024 4:28 PM in response to TheOneBG

This has nothing to do with Apple Pay and everything to do with your Apple Cash account.


Yes, accounts get closed/locked everyday across the country. Few are reported here, but that’s just the way it is. Many people don’t want to report it, but a few do. Hence, a few posts are here in the community, but not many.


Accounts are closed/locked because the bank (Green Dot) has enough suspicion and evidence to suspect activities related to the funds, could be you or the person that sent them, are reasonably in violation of federal banking regulations. These regulations have been in place since 9/11 in 2001.


The Patriot Act and other federal regulations requires that lenders, banks know their customers and their customers, customers (source of funds).


“To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.”


Neither Apple or anyone here can change the decisions of Green Dot Bank. Federal regulations even prevent the bank employees from discussing the matter with you. The bank’s decision is pretty much final. Funds are returned to the federal government and used to combat crime.


You’re welcome to contact an attorney, Consumer Financial Protection Bureau and Green Dot Bank.


Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552.


https://applecash.greendot.com/termsconditions/



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Mar 11, 2024 4:48 PM in response to TheOneBG

Personally, I’d withdraw the CFPB complaint. I’ve linked to the complaint page many times. This is not a CFPB complaint that will be decided in your favor and can result in adverse outcomes.


This falls under the “Know You Customers” and “Know Your Customers Customer” regulations. These are in place because your account tripped algorithms designed to prevent actions outlined in my post above. In plain English, it’s a frequent technique used by money launderers, etc. If your relative had their own account and Apple ID, no problem, but doing it the you described is a huge red flag.


Here’s some information about KYC regulations.


https://en.wikipedia.org/wiki/Know_your_customer


https://www.thalesgroup.com/en/markets/digital-identity-and-security/banking-payment/issuance/id-verification/know-your-customer

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Mar 10, 2024 8:16 PM in response to Jeff Donald

Appreciate the response and a great response at that. But none of my “FUNDS” were fraudulent or money laundering or gambling proceeds. They weren’t funds that violated any laws. They were funds either sent to me or a relative . Or sometimes added by a relatives via debit card. Which I found out today is a violation of there terms a conditions.

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Mar 11, 2024 2:57 PM in response to Jeff Donald

The story is pretty much straight foward an short. I have no problem adding the specifics. Because nobody did nothing illegal. Nothing more to the story. I have multiple Apple products under 1 Apple I.D. Cell phone Mac book iPad ect. I’ve Had Apple Cash since day 1. With an Apple credit card. An older relative added there own debit card to one of my Apple devices an tried to add money to my account witch was successful the first time, they later that day kept trying to add money not knowing there bank put a block on there card from the money they added earlier an sent to a friend. They then tried to send more money not knowing there was a block on there card. Once they realized they couldn’t send. They called an got the blocked lifted off there debit card. So then they tried to send more money off there card or other debit cards. Which I believe Apple Cash has a cap on what you can send per card or Apple cash account a day. I believe it aggravated my Apple Cash account which initiated the block on my account from all the unsuccessful attempts to add or send. (This is there words) but From my understanding them adding there PERSONAL BANK card to my APPLE ID/CASH was a violation of there terms and conditions. Witch ive never knew because I’ve personally did it before in the past. I also had my OWN personal money on there witch is locked up. That’s my issues. The relative funds were sent off but mines were caught in the crossfire and are permanently stuck. If I was doing anything wrong I wouldn’t be on here making a post or pushing the issue. Once again thank you for the info. You gave me more info an insight then the actual customer service people .

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Mar 12, 2024 5:37 AM in response to TheOneBG

I’m sorry this happened, but what you were doing is the classic definition of money laundering. I know you feel you did nothing wrong and it’s not my position to convince you otherwise.


Rather, this post hopefully provides education for you, but other community members that read this in the future.


I stated above that banks are required by law to Know Your Customer. When you add some else’s debit card to your account, the owner of the account has now become the bank’s customer and the bank knows nothing about them or the funds they just transferred. Classic money laundering. It’s illegal, plain and simple. Banks that permit it are in violation of multiple laws and regulations. The banks are required to seize funds and close accounts.


Im sorry it happened and hopefully it serves to warn others of the consequences.

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Mar 11, 2024 3:04 PM in response to TheOneBG

Re: “… An older relative added there [sic] own debit card to one of my Apple devices … “


This statement would seem to indicate a practice counter to the fundamental tenets of Apple’s security architecture.


(Don’t share AppleIDs and don’t share personal credentials)



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Mar 11, 2024 5:57 PM in response to Jeff Donald

I adverse outcomes as in what? Whether it’s good or bad I’m not worrying about the outcome, because no money were laundered and they were legit funds. I understand completely what you’re saying. My issue is my personal money that is on there an has been on there before the incident with my relative. The incident with my relative was a one time thing. Like I previously stated before I’ve done this numerous times with friends and other relatives my mom brother with no issues and they've also done it with no issues. My relative money was sent to the person it was pose to be sent to. They received the money and withdrew there money, no issue. My money that’s been sitting on there has nothing to do with what was sent or added. Thats what I’m not understanding. Maybe it is more to it that I’m not seeing or understanding. Not saying it’s a good thing. Because the rules/law is just that. But people do this all the time. Whether its a “violation of there terms” or not. I deal with friends that need money sent all the time to just people in general. Not everybody is a criminal and is trying to launder money through Apple Cash.

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Mar 11, 2024 8:25 PM in response to muguy

Yes that is correct, and I wasn’t aware of that until yesterday, after I spoke to a manger. Never did nothing illegal only violated there terms of agreement. Which is ignorance on my behalf. But I’ve done it an seen others do it 100 times. Just like with cash app if you violate there terms of agreement they give you the option to still withdraw your money with a closed account. An that goes for the good guy and the bad guy.

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Mar 20, 2024 5:11 AM in response to TheOneBG

Banks are required to file a SARs (Suspicious Activity Report) when banking activity and transactions are unusual. Adding a debit card to your Wallet that doesn’t belong to you is suspicious. It could easily be interpreted as fraud. Transferring funds from the account would violate the terms and conditions of both the banks involved. Banks are private institutions and can choose not to do business with people that engage in suspicious activity.


The SAR probably was filed and the law requires investigation of the account. Sufficient evidence of potential fraud and money laundering that they don’t want to do business with you. Your conduct and banking activity is too risky and your account was closed. You were not charged with a crime.


https://www.fdic.gov/resources/supervision-and-examinations/examination-policies-manual/section8-1.pdf


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Mar 19, 2024 11:52 AM in response to Jeff Donald

This will definitely teach others, because you’ve definitely taught me a lot. I’m going to take your word on it. But in my opinion it isn’t illegal to use somebody’s card as long as you have there permission. There is no law against that. That would be more so “a violation of the financial institutions terms and conditions” not an actual LAW and I’ve never heard of it being a crime. I would only would think it’s a violation of a financial institute’s policy not an actual law. An although I appreciate and agree with everything you’ve pretty much said in this post. I would have to disagree with the whole this is a “Classic” case of money laundering. Money laundering “Money laundering is the process of illegally concealing the origin of money, obtained from illicit activities such as drug trafficking, corruption, embezzlement or gambling, by converting it into a legitimate source. It is a crime in many jurisdictions with varying definitions. It is usually a key operation of organized crime.” If I get paid a legitimate paycheck Friday. Then that same Friday I say hey can you send my mother 50 dollars through Apple Pay because I don’t have an Apple Pay, you considered that money laundering ? Or even if I give you my bank card and say hey can you send my mother 50 dollars off my legitimate bank account/debit card with my legitimate paycheck you consider that money laundering? Money laundering is based off of “concealing ILLEGAL PROCEEDS” or to “convert ILLEGAL PROCEEDS” to legitimate money of/from any crime. Not my paycheck. Or in my relatives case disability check. I can prove anything that was added or sent. Have paychecks bank statements whatever they financial institutions or authorities would need.

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Mar 19, 2024 12:27 PM in response to TheOneBG

I think what is highlighted is this law specifically excludes the “due process” which we have generally come to expect in the legal system.


Essentially, if the bank’s algorithms flag a suspicious indicator … they CAN give you the heave-ho … w/o even explaining why or hearing “your side” of the story.


Actual guilt or innocence is effectively irrelevant.


Here’s an interesting - and somewhat troubling - article on the matter from about a year ago:


https://www.nytimes.com/2023/04/08/your-money/bank-account-suspicious-activity.html?smid=nytcore-ios-share&referringSource=articleShare


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