This has nothing to do with Apple Pay and everything to do with your Apple Cash account.
Yes, accounts get closed/locked everyday across the country. Few are reported here, but that’s just the way it is. Many people don’t want to report it, but a few do. Hence, a few posts are here in the community, but not many.
Accounts are closed/locked because the bank (Green Dot) has enough suspicion and evidence to suspect activities related to the funds, could be you or the person that sent them, are reasonably in violation of federal banking regulations. These regulations have been in place since 9/11 in 2001.
The Patriot Act and other federal regulations requires that lenders, banks know their customers and their customers, customers (source of funds).
“To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.”
Neither Apple or anyone here can change the decisions of Green Dot Bank. Federal regulations even prevent the bank employees from discussing the matter with you. The bank’s decision is pretty much final. Funds are returned to the federal government and used to combat crime.
You’re welcome to contact an attorney, Consumer Financial Protection Bureau and Green Dot Bank.
Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552.
https://applecash.greendot.com/termsconditions/